Update: I brought my car to another mechanic to fix his work and a zip tie he left on my engine is literally holding it together so they are fixing stuff he claimed to do(like rusty brake lines, in which BOTH are currently being replaced) but REFUSE to touch it to not be blamed for whatever he did to my engine! So if you’re Black or a woman I would NOT consider this place at all! Terrible unprofessional service! He’s looking for money, shiesty mechanic! Do NOT bring your car here. He took a year to fix my car and gas lighted me the entire time. He also charged double what he originally quoted after I purchased all the parts. The place is very unprofessional and condescending. He gave a list of fake issues, for example, I removed my serpentine belt which he claimed needed to be replaced (he had no idea they were replaced before the car was in his shop for a YEAR)and it still looks brand new. He left my coolant temperature sensor unplugged and stuck in my engine wrecking electrical havoc probably thinking he was going to overcharge for more work. If I could give 0 stars I would.
Above photo taken by AutoWerks for our report to owner. We strongly object to the characterization of unseemly behavior and/or policies. PART ONE: "Doing Business With Us" states that any issue that you find to be unresolved with us, your next action is to submit to BBB mediation/arbitration. Failure results in forfeiture of refunds or adjustments.. PART TWO: First visit: We got this recently purchased upscale used MB on the road by correcting someone else's work. Second visit: A year goes by when it appears as an unannounced tow-in "not running". : Our investigation showed no activity of the engine electronics: computer and wiring harness is suspect. You insisted that the computer had been replaced and wanted the harness replaced, which you could not afford . We suspended our policy of not installing owner supplied parts (warranty issue). Over the course of a better part of a year (we were unable to contact you) the one you found had was incorrect. The second one was correct, Upon installing, the hidden coolant temp sensor was so badly corroded that could not connect permanently.. Still no activity. We sent computer for evaluation/repair. It was returned as not repairable as was full of water. CONCLUSION We went beyond billable time to try to bring this project to a conclusion. We feel badly for you that this car did not live up to your expectations, and, resent your suggestion that we are the culprits and airing your grievance in public before seeking succor per our stated policy. Your next step was to contact the Better Business Bureau. If they find no merit, there are the courts. The Management
- AutoWerks