West End Auto Repair

98 reviews
Mon - Thu: 9:00 AM - 5:00 PM
Fri: 9:00 AM - 1:00 PM
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5

Good, quality work. Friendly, expert service...the best you can find. I have been a customer for almost thirty years.

Thank you for your continued loyalty and trust in our shop. We truly appreciate your business and hope to continue to assist with your vehicle needs for many more years to come!

- AutoWerks
5

AutoWerks provides excellent service for both of our cars, made easier by having good communication as well as a detailed understanding of the BMW and Miata cars. Russell, the service manager, understands our needs.

Thank you, Laura, for taking the time to leave us a review! Thank you for trusting us with both of your vehicles! We strive to provide quality services to ensure our clients satisfaction. We hope to work with you again in the future.

- AutoWerks
5

Over the years we have had a BMW and now a Mercedes GL450. Autowerks has always been there for us. I usually schedule my service with Russell and I am always comfortable about that because i trust what he is telling me. If Russell says it needs to done, we do it. You never get the idea at AutoWerks that they are suggesting things just to drive up the bill. And to go with that, the prices are reasonable. Another plus for me is that they now service Cadillacs, so if you have a Caddy, you're home. Please give them a try.

Thank you so much for the kind words and feedback, Randy. We truly appreciate you taking the time to let us know how you experience at our shop went and for continuing to place your trust in us and you go-to automotive repair shop. We look forward to continuing to earn your trust of the hopes of doing business with you for many more years to come!

- AutoWerks
5

Been coming here for over 2 years with 3 vehicles. Always have received good service. They even referred me to another repair shop for a muffler repair rather than trying to fix themselves. Have never tried to upsell me into something unnecessary such as a high end tire for one of my cars used primarily around town. Always informs me of areas that will need attention be n in future visits. Would and have recommended them to others for all their car needs.

Thank you for taking the time to share your thoughts about your experiences at our shop. We're pleased to learn that you've continued to be satisfied with the outcome of your visits and we hope to continue to earn your trust for many more years to come. Have a great weekend and thanks again!

- AutoWerks
5

Good work, efficient and done on time. Can't ask for more. Better than driving to Cary.

That is great to hear, thank you so much, Donna! We're pleased to learn that your experience at our shop was up to your satisfaction and completed in a timely manner. Have a great day!

- AutoWerks
5

Rafael, Thank you for the five-star rating!

- AutoWerks
5

Always professional and a pleasure doing business with. We have been taking our cars here for two years for service or repairs. If you’re in the Southern Pines, Pinehurst, or West End area check them out.

Thank you for the kind words, Michael! I appreciate you taking the time to review our shop and for allowing us to earn your trust a your go-to automotive repair shop for the past couple of years. Your business is greatly appreciated and we hope to continue working with your for many more years to come. Have a great day!

- AutoWerks
5

Dawn, thank you for taking the time to rate our shop five-stars!

- AutoWerks
1

We had the tires rotated and the oil changed on out mini cooper.The price tag was $450.00 we barely got out of the parking lot when it became apparent the wheels were about to fall off because the lugs had never been tightened. I had a repair slip that clearly stated the car had been test driven and all work had been expertly compleated. BUYER BEWARE

Jeanne, we appreciate you taking the time to provide us with feedback so that we may address your particular event. Feedback is important to us, and it is never our intention for a customer to leave our shop feeling unsatisfied with the outcome of their experience, nor is that our regular standard of service. There was an additional service provided for your vehicle which you perhaps overlooked when you examined your invoice. This accounts for the amount of the invoice. As for the one wheel involved, we extend a sincere apology and appreciate the opportunity we were given to correct our error. Thank you for working with us in coming to a positive resolution and allowing us to make this a learning experience. Have a great day!

- AutoWerks
5

Although you have to go online to make an appointment 24 hours in advance, I was very pleased with the quality and efficiency of the repairs done on our VW Jetta whose ignition was locked. The mechanic was prompt and courteous when calling and texting and we will definitely bring our car there again for repairs. Highly recommend Autowerks.

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2036 Juniper Lake Rd West End, NC 27376 (910) 295-5888
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