Offering zero stars for extremely poor telephone customer service from "Joe" at Autowerks. I was a potential new customer looking for ballpark pricing on a couple of service items that tend to be a little expensive. One was a simple transmission flush, the other installation of a door lock mechanism for which I already had purchased the part at a dealership in NH where my son once worked as a tech. I wanted to get two separate ball park estimates to see if I should make one appointment or break it down to two separate appointments. I also made the mistake of telling this rude person Joe, that my regular shop's tech was in the hospital and that the shop rarely had time for regular service let alone these other service issues so I was looking for a new place. That said you would gather I was looking for a new service shop wouldn't you? Once I said that this man got very defensive and said he couldn't and wouldn't give pricing over the phone since I didn't know the actual name of the part that needed to be installed and that I should drop my car off for a couple days for them to " look at it". And if that wasn't good enough then I should call someone else? What the heck? I tried to interrupt saying something like " let me finish" and he wouldn't let me get a word in and said " no ma'am let me finish" and continued to say he was not going to waste his time by give me arbitrary pricing and repeated that if I didn't like what he was saying I should go somewhere else. He definitely got out of bed on the wrong side and I'm sorry to say that he was the rudest, most chauvinistic man I have met since moving to NC 2 years ago. First off, Why would I be calling an auto repair shop if I knew the part names, secondly wouldn't you be a little more accommodating if you were on the verge of gaining a new customer and thirdly all I wanted was ballpark pricing. I'm not going to drop my only mode of transportation off for a couple days for him to come back with outrageous quotes that I couldn't afford. I need to know ahead of time if it's a few hundred, a few thousand? As I told this rude obnoxious man, I would never bring my car to Autowerks even if I was dying and they were the last place on earth. The sad part is that if my husband had called this rude man Joe would never had spoken to him in that manner. Rude, rude, chauvinist of a man.