Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 910-295-5888 or make an appointment online!
These guys are awesome. Unfortunately I have had to take my Volvo in to them multiple times. They do a great job and don't rip you off. Highly recommended if you want the job done at a decent price. If you want to get ripped off go elsewhere.
My vehicle is out of dealer warranty, and Autowerks is my preferred Mercedes Benz auto service shop. I have had great service, and no issues on any repairs or service to my vehicle. I would recommend Autowerks.
I can't believe how fast my car was repaired. I dropped it off and expected to wait but within a few short hours they called me back to come get it. Very impressive and all for a fair price that I'm happy with.